MOUNTLAKE TERRACE, Wash. – June 7, 2006 – The nation’s leading e-commerce wholesale lender has managed to bridge the gap between one-on-one personal customer service and cutting edge technology. Already on the front-lines of stellar service with live chat which has allowed the lender to boast an average response-time of four-seconds, MILA is introducing online web training for its cornerstone proprietary decisioning and loan management technology: AccessPoint.
The live web training will take place daily at 10 a.m. PST. Conducted by AccessPoint experts adept at training and fluent in the technology and the market demands on brokers, the online training will be added to the introduction of all newly approved brokers. Additionally, existing MILA approved brokers can take advantage of the training by signing up at www.mila.com or contacting their account representative.
Along with this training, MILA has also recently introduced cobrowsing. This feature allows a broker, with the click of a button, to invite a MILA associate into his system to help drive the process in real time. When combined with the existing communication tools such as live chat and e-mail, cobrowsing will empower MILA’s brokers to move loans even more efficiently through AccessPoint.
“Time and again,” explained Layne Sapp, MILA’s founder and CEO, “we’ve heard from brokers that when they fully understood AccessPoint, their volume skyrocketed. It is without question the most powerful one-stop shop available and all at no cost. We want to better arm our brokers with that power by giving them additional opportunities to explore AccessPoint.”
The tech platform, which has been the result of six years and more than $50 million, is one of the fastest and most reliable decisioning engines. In fact, in a recent Campbell Communication’s survey, brokers nationwide named MILA number one in conditional turn times. But more than that, AccessPoint has been designed as a platform that brokers and small mortgage bankers can use to manage their entire business, from marketing, product selection and rate locks to fraud prevention, settlement service fulfillment and document preparation.
“When we tell brokers what AccessPoint can do it sounds too good to be true,” Sapp continued. “By walking brokers through the program in a step-by-step basis via live web conferencing we are convinced that they will find this tool a fundamental part of their business growth which in today’s challenging market is more important than ever.”
MILA has a history of providing best-of-class customer service having recently been recognized by the Better Business Bureau as number one in customer service. Part of that recognition stems from its continual efforts to enhance existing services.
About MILA, Inc.
MILA, Inc. is one of the fastest-growing e-commerce mortgage solution providers in the nation currently serving the wholesale residential market in 26 states with a broad range of mortgage lending products. Financial strength, management stability, and proprietary, cutting-edge technology give MILA the ability to meet the challenges of the ever-changing mortgage lending market and to anticipate market trends. For more information visit www.mila.com. |
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