MOUNTLAKE TERRACE, WA – MILA, Inc., the e-commerce mortgage provider also doing business as Mortgage Investment Lending Associates, has enhanced its online “personal loan assistant” called AccessPoint to allow brokers to view all faxes, emails and email attachments related to any loan in their MILA pipeline.
“Typically brokers have to call the lender and ask ‘did you get my fax?’ or ‘did you receive my email?’ With AccessPoint, it’s now possible to view all fax and email communications associated with each loan,” explains Layne Sapp, MILA CEO. “This new feature makes faxes and emails immediately available for viewing which will eliminate phone tag with the lender, help brokers provide great customer service to their borrowers, and save up to several hours of broker time on any given loan.”
How It Works
AccessPoint provides a unique Loan Detail page for every loan in its system. When brokers log on, they select the loan they would like to view in their MILA pipeline and may review all the details, transactions and documents associated with that loan. Updates to the information are made in real time. Now this Loan Detail page has an added section called Faxes and Emails.
In the Faxes and Emails section brokers can view all faxes and emails sent to MILA for any loan in their pipeline. Fax information includes the date and time the fax was received, the phone number the fax was sent from, and the number of pages received. Brokers can also click on a PDF to view the fax.
“Often times brokers will send a fax and some of the pages will not transmit,” explains Sapp. “So the lender can say ‘yes we received the fax’ not realizing that they may not have received all the pages – until it’s too late. With our new Fax and Email function, the broker can view each page of their fax to ensure that we received the entire document. This eliminates the pain and miscommunication associated with partial faxes and also minimizes lost faxes.”
With emails, brokers can verify when the email was received, the email address of the sender and the subject line of the email. Click on the associated link, and brokers can view the full text of the email, as well as download any attachments – like forms or documents – attached to the email.
“And since AccessPoint is fully integrated with MILA’s back office systems, brokers can view all faxes and emails immediately once they arrive to the system,” said Sapp. “This allows brokers to get the most up to date and accurate loan information from any loan management system in the industry today.”
About MILA, Inc.
MILA, Inc., one of fastest growing e-commerce mortgage solutions providers in the nation currently serving the wholesale residential market in 26 states with a broad range of alternative mortgage-lending products. The company’s commitment to borrowers has enabled MILA to rank among the top wholesale lenders in the country for more than 15 years. Stability, financial strength and the successful implementation of business strategies give MILA the ability to meet the challenges of the ever-changing mortgage lending markets and to anticipate market trends.
About AccessPoint
AccessPoint is the mortgage industry’s only real-time loan management and underwriting system. Web-based, it allows Brokers to access detailed information on any loan in their MILA pipeline 24/7. Launched in 2001, it manages MILA pipelines for more than 40,000 mortgage brokers annually.
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