Newsroom

11/03/2004
MILA, INC. WINS BETTER BUSINESS BUREAU’S CUSTOMER SERVICE AWARD

Mountlake Terrace, WA – MILA, Inc., the wholesale mortgage banking company, was named Customer Service Business of the Year in the large Business Category by the Better Business Bureau of Western Washington. MILA was one of hundreds of area organizations that applied for this award. The annual award ceremony was held at the Fairmont Olympic Hotel in Seattle, WA on October 29, 2004. MILA was a winner in this category by providing “an outstanding commitment to exceptional customer service standards.” With MILA, brokers are given the control they need to expedite the loan process, eliminate unwanted surprises and grow their business. MILA provides this integrated customer experience through two departments, the Underwriting Helpdesk technicians and Relationship Managers. MILA’s Underwriting Helpdesk is designed to assist brokers via phone or email with changes to their loans prior to shipping or electronically delivering the file to MILA. This is a unique feature in the mortgage industry, and MILA is the only lender that can provide this service. Another way MILA

connects brokers and borrowers is that after a loan submission is received, MILA’s Relationship Manager steps in as the single point of contact for each loan to facilitate the communication process through loan closing. “MILA is pleased to accept this prestigious award,” said Layne Sapp, MILA CEO. “Our goal is not to simply meet customer expectations, but to anticipate and exceed the needs of our customers on an ongoing basis.” Companies are chosen in small and large business categories as well as specific awards in the areas of Customer Service, Community Involvement and Innovative Business Practices. Each company submitted a written essay and participated in an interview with the judging committee. These two components were used to determine the twenty one finalists and the winners. “The Business of the Year Awards is designed to honor businesses like MILA,” said Robert W.G. Andrew, CEO and President of the Better Business Bureau, “the dedication to clients, employees and the community they serve is admired.” MILA offers a broad range of alternative mortgage-lending products in 26 states and is one of the fastest growing mortgage lenders in the nation. In addition to helping brokers manage their loans, MILA’s technology provides brokers with a fast, consistent loan experience every time. About MILA, Inc. MILA, Inc., one of fastest growing mortgage companies in the nation offers a broad range of alternative mortgage-lending products in 26 states. The company’s commitment to borrowers has enabled MILA to rank among the top wholesale lenders in the country for more than 15 years. Stability, financial strength and the successful implementation of business strategies give MILA the ability to meet the challenges of the ever-changing mortgage lending markets and to anticipate market trends. About the Better Business Bureau The Better Business Bureau is a non-profit organization funded by BBB member companies. The mission of the BBB is to promote the highest ethical marketplace relationships through self-regulation, education and information. Every day the BBB receives more than 6,500 inquiries through our website and phone lines. For more information on the services and products provided by the BBB, visit us at 333 SW 5th Avenue, Suite 406, Portland, OR 97204; or visit us online at www.thebbb.org or call us at (503) 226-3981.

Contact: Michelle Homes Michelle.Homes@mila.com 425.275.0800