ABOUT MILA

Anthony Tillman - American Mortgage Funding, Inc., Detroit, Michigan

Situation

An eight-year veteran in the mortgage business, Tillman works with borrowers with an average credit score of 590-600. His goal has always been to help every qualified buyer get into a mortgage. As such, Tillman goes above and beyond to help educate borrowers on how to improve their financial standing through credit training and further education on the mortgage process. In order for Tillman to achieve this kind of success with his customers, he needs a lender who can partner with him to ensure delivery of loan programs.

Furthermore, Tillman wanted to prioritize his work-life balance and needed to find a lender that he could depend upon to deliver fast responsiveness, freeing up more time for his family without cutting too deeply into their income.

Action

MILA not only promised to commit to loans in a matter of seconds but to return all calls and e-mails within 15 minutes. This in addition to the 24x7 online access Tillman would have through AccessPoint just in case he needed to have more details in his effort to further educate his borrowers not only on the status of their loan but on specific areas of it that might help them better their financial standing in the long-term..

Result

Today Tillman does 90 percent of his business through MILA and instead of his volume remaining the same or even decreasing slightly, it has increased along with the time Tillman is able to spend with his family.

“MILA can accommodate almost anyone,” said Anthony Tillman. “MILA’s responsiveness is like no other, I communicate with them about 90 percent by e-mail and 10 percent by phone. They always get back to me sooner than promised. It’s amazing.”

“MILA always accommodates my every need sooner than they promise.” Tillman claimed. “They always pick up the ball where it was left off. I always want to get my loans to MILA first.”